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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Athletics Staff,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">We are excited to announce an important update regarding how we support technology needs within Athletics at Baylor University. As part of our ongoing efforts to better serve you, we are streamlining
our processes and enhancing our resources to ensure quicker, more efficient, and personalized support.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">What's New:<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">Expanded Support Team:</span></b><span style="font-family:"Calibri",sans-serif"> Andrew Stripling will now be a part of the ITS Client Services Team, allowing for more direct involvement
and collaboration between Athletics and ITS. This expansion provides Andrew with greater access to resources and support, ensuring we can more effectively address the growing and diverse technology needs within Athletics.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">Simplified Support Channels:
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">• HelpDesk: Call 254-710-4357 or email
<a href="mailto:helpdesk@baylor.edu">helpdesk@baylor.edu</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">• HelpDesk+ Walk-in Service: First floor of Moody Library, Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday and Sunday from 1:00 PM to 7:00 PM.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">• Self-Service Portal: Access helpful articles and submit support tickets online through the Self-Service Portal.
</span><a href="helpdesk.baylor.edu">helpdesk.baylor.edu</a> <span style="font-family:"Calibri",sans-serif">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">These enhancements are designed to provide you with quicker access to a broader range of resources, improving both resolution times and the overall experience. We are confident that these changes
will allow us to better meet the evolving needs of Athletics technology. If you have any questions or require special assistance, please contact Andrew Stripling or your Business Office contact.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">___________________________________<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#154734;mso-ligatures:none">Cody Hall</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#006132;mso-ligatures:none">
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">| Executive Senior Associate AD, CFO
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">Intercollegiate Athletics | Baylor University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">O: (254) 710-3697 C: (254) 709-3317<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://baylorbears.com/"><span style="font-family:"Calibri",sans-serif;color:windowtext;mso-ligatures:none;text-decoration:none"><img border="0" width="160" height="44" style="width:1.6666in;height:.4583in" id="Picture_x0020_8" src="cid:image001.png@01DB716A.18A8A860"></span></a><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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